Frequently Asked Questions
UpDown Desks Australia Pty Ltd is an Australian owned and operated company. When you contact us, you're dealing directly with the owners based in Melbourne.
We specialise in height adjustable standing desks.
We operate online only and do not have a shop front. This allows us to keep our overheads low and ensures a top quality product can be sold at a reasonable price.
We ship our desks to all parts of Australia.
We are an online only store.This allows us to save on retail store overheads and pass these savings onto our customers.
We are also consumers and like you, we also buy products online. We understand people's concerns about spending a significant amount of money on a product without seeing it in person. To help alleviate concerns, we now offer a 30 day trial period. If you're unhappy with the product, you can return it within 30 days at absolutely no cost to you. 30 DAY TRIAL
We've also spent significant resources putting together videos and photos that highlight some of the features and build quality of our desks.
The cost of delivery depends on where you live. The exact cost of delivery will be populated at checkout once you have input your delivery address.
Further information and indicative pricing can be seen here: https://www.updowndesk.com.au/delivery-of-standing-desks.html
We aim to ship out orders within 24-48 hours of receiving your order.
Delivery times will vary based on your location and to some extent, the time of year. However, as a guide, the following is typically true:
Victoria - 1-3 days
NSW/ACT/SA/TAS - 2-3 days
QLD - 3 to 5 days
WA - 5-7 days
The most common question we get asked is whether our desks 'wobble', particularly at standing height. This needs some explanation as the answer is not as straight forward as it may seem. And the claim that some standing desk providers make that their desks do not move at all, is completely false.
EVERY adjustable sit/stand desk without exception is going to experience some level of movement at standing height. There are moving parts holding the frames together and the moving parts MUST have manufacturing tolerances to allow for the up/down motion, otherwise they wouldn't go up and down!
THE question to ask is "how much do they wobble". We firmly believe the movement, or lack of, in our Pro Series desks, is second to none. The movement is that insignificant that it's a non-issue for every single one of our customers since our inception. We are not aware of any customers unhappy with the level of movement. We regularly sell to customers who have purchased sit/stand desks from other companies, returned them them, and then upgraded to an UpDown Desk Pro Series desk.
Stability is also governed by weight and general 'solidness' of the frame. The Pro Series frames weigh over 40Kgs alone. Most of our competitors are a shade over or under 30kgs. Furthermore, it's interesting to note that our frames are dynamically rated at 150Kgs, which is far greater than most other sit/stand desks on the market; this is also an indicator of not just stability, but the company's confidence in the desk.
“This desk (updown pro series) delivers what it claims - a no wobble sit/stand desk, even when in the standing position. This feature is what drew me to this product as my existing sit/stand ikea desk wobbles extensively. The frame is easy to put together and fits onto our pre-owned table top. I had lots of questions which Dan answered professionally and promptly. It was very convenient to be able to pick up the desk frame in person as well. I can't say enough good things. I plan to buy another for my husband. Thanks Dan"
S Zavras (5 May 2020)
UpDown Desk prides itself on selling quality at NOT quantity. We believe in the "buy once" philosophy.
Are there cheaper desks available than the UpDown Pro Series desk range? Yes, of course. Are they equal in quality? No, absolutely not. Comparing the UpDown Desk range to the likes of the bulk suppliers selling $200-$500 desks, is not comparing apples with apples.
When comparing desks, you should look at the following:
Weight of frame
Power of motors
Adjustable frame width
Here's an interesting comparison already done for you: Standing Desk Comparison
The age old saying "you get what you pay for" stands completely true here. We've sourced the best possible quality and structurally sound frames to ensure our customers are happy, content and enjoy reliable sit to stand desks for many years to come without the annoying 'wobble' many cheap desks experience.
Also consider that a quality piece of office equipment is an investment, much like a good computer. In the case of a sit to stand desk, it's also an investment for your health/well being. You're likely going to be spending hundreds of hours per month at a desk and the last thing you want to be thinking about is a desk malfunction or a wobble!
UpDown Desk is owned by real people just like you! And as real people, we know what it's like to be customers. Our goal is to treat you exactly how we'd want to be treated in the same situation. We understand you're looking at a significant investment and we want to make the process as seamless and hassle free as possible, whilst instilling confidence in you that you're making the right decisions. We believe in our products and we want you to believe in us and our products too.
Our after sales support is second to none and for us it's equally as important as making a sale in the first place. We're not interested in making a quick buck by selling in bulk. We want to develop a good long standing relationship with you, so that you have confidence in coming to us again or telling your friends/co-workers about us. Again, we want to offer the after sales support we would expect if we had made such a significant investment.
We are Australian owned and operated. When you call us, you will speak with an Australian based in Melbourne. When you chat with us on Live Chat, you'll be chatting with a real life Melbournian.
Here's what actual customers are saying:
- Google.com.au (search for "UpDown Desk Australia")
Yes absolutely. In fact, we encourage it because it saves both time and cost. Our warehouse is based in the suburb of Springvale 3171 in Melbourne.
When you place your order, there will be an option to select 'Pickup'. After you've placed the order, we'll send you specific instructions regarding the pickup time and location.
Keep in mind this is only our warehouse location. We do not have a store front and there are no desks assembled for public viewing.
We fulfill orders on the morning of a Monday, Wednesday and Friday. Therefore, pickup of orders is usually available from 10:30am on those days.
Weekend pickups are also possible, providing you have ordered prior to Thursday evening. Orders placed Friday morning and later will be available for pickup on Monday.
If you're purchasing our most popular 2 legged Pro Series desk, the frame comes in 2 boxes of manageable size and weight.
Box 1: 106cm x 26cm x 23cm ; 24Kgs
Box 2: 106cm x 26cm x 11cm ; 17Kgs
Our Pro Series corner desk frame comes packaged as follows:
Box 1: 106cm x 26cm x 23cm ; 24Kgs
Box 2: 74cm x 26cm x 30cm ; 17Kgs
Box 3: 106cm x 26cm x 11cm ; 17Kgs
Desktops always come packaged separately. They vary is size and weight depending on which one your opt for. As a guide, assume the packaged desktop is going to be approximately 4-5cm larger than the actual width. A 120cm desktop is going to weigh approximately 15-17Kgs and an 180cm desktop approximately 20-25Kg (even more for our premium Australian hardwoods).
Optional extras such as cable trays and Anti-Fatigue Standing Mats come packaged separately and are comparatively light/compact.
We deliver standing desks to every state in Australia to either your home or office.
We use a range of local couriers depending on where the desk is being sent. Having a range of couriers on hand allows us to negotiate the best deal, which also helps to keep our costs down.
Your will receive a tracking number to track the whereabouts of your order once it has been shipped from our warehouse.
Yes. Installation will take you about 20-25 minutes with little or no hands on tool experience.
Detailed information can be found in our installation manual and assembly videos here: PRO Series Setup
UpDown Desk now offers a 10 year Warranty for the entire PRO Series frame. This includes the frame and all electrical and motor components.
Click here for more details: 10 YEAR WARRANTY & TERMS
This is well above the average in Australia, which is 2-3 years for the electrical components.
Many companies claim longer warranty terms, but this oftendoes not include the electrics.
We offer completely secure payment portals.
Payment can be made by PayPal, Credit Card, Apple Pay. You can even call us to pay over the phone.
If you would like an invoice to pay via Direct Deposit, please email us at email@example.com with your order and we will provide you with an invoice for payment.
Yes, we do. We treat this on a case by case basis.
If you are an organisation and would like to use our standing desks to upgrade your office, please contact us via the contact page to discuss your options.
Electric standing desk (2 legs) - white, black, silver/grey.
Corner electric standing desk - white, black, silver/grey.
Manual standing desk - white & black.
Absolutely! You'll see an option in our product pages to purchase the frame only. It's a fantastic way to customise your desk and office space and it's super easy to do. Check out our setup page for installing a desktop: ADD YOUR OWN DESKTOP
Our standard desktop range includes Bamboo, Melamine, Vic Ash, Acacia, Messmate and Jarrah. Other options are continually being considered and introduced based on customer demand. All options and sizing can be found here: PRO Series Desk Range
Yes, not a problem! We understand that not every workspace is a standard size or even shape!
We'll work with you to determine the best size, shape and colour of desk. We've created a simple guide here to help you price custom melamine desktops: CUSTOM MELAMINE
We can modify other timbers, but it's best treated on a case by case basis. Contact us directly to discuss custom desktop options. CONTACT US
Our electric standing desks have a height range of 64cm - 129cm measured to the top of a standard width 2.5cm desktop.
The manual standing desk has a height range of 70cm - 119cm
Below are the dynamic load ratings for our desks. Some companies choose to publish the load rating of the staticload only, which is misleading. Sure our 2 leg Pro Series desk is rated to 150kg, but we choose to publish the realistic figure.
Electric standing desk (2 leg) - 120kg.
Corner electric standing desk - 150kg.
Manual standing desk - 100kg.
In the unlikely event you experience an error code on the display of your control panel, the first to do is conduct a system reset:
1. Turn the power off to your desk completely for 5 mins.
2. Turn back on and lower the desk to it's lowest position.
This usually resolves 95% of customers issues.
If you're still experiencing issues, be sure to review the PRO Series manual here: Troubleshooting & Support
Should you continue to run into issues, please do not hesitate to contact us: CONTACT US
We want to make your sit/stand desk as enjoyable and simple as possible, which is why we supply only premium controllers with presets.
Our controllers have the option to be raised/lowered by holding the up/down buttons or alternatively, you can preset your favourite sit/stand heights into one of 4 memory buttons. So at the single click of 1 button, your desk will automatically raise or lower to your nominated height.