Standing Desks FAQs | UpDown Desk

All items listed on the website are in stock unless clearly marked otherwise. We occasionally pre-sell products when we are expecting a shipment soon. In this case there will be an obvious pre-order button that you need to click to add the products to your cart.

We offer same business day dispatch on most products ordered before noon. We work with a number of carefully selected freight companies to ensure your order is delivered to you as soon as possible. Typical delivery times can be found here.

If you need to change your order please email us on contact@updowndesk.com.au or give us a call during business hours on 1300 650 773.

We have showrooms in Melbourne and Sydney. For addresses click here.

UpDown Desk is a proudly Australian owned and operated company with its headquarters and warehouse based in Melbourne.  We are also one of the few standing desks companies that manufacture desktops locally in Australia with our exclusive bespoke Australian desktop range.

All parts of our business are operated and run locally by real people just like you, with no part of the business operations outsourced to external third parties.  And as real people, we know what it's like to be customers. Our goal is to treat you exactly how we'd want to be treated in the same situation. We understand you're looking at a significant investment and we want to make the process as seamless and hassle free as possible, whilst instilling confidence in you that you're making the right decisions. We believe in our products and we want you to believe in us and our products too.

Our Melbourne based customer service team provides after sales support that is second to none and for us it's equally as important as making a sale in the first place. We're not interested in making a quick buck by selling in bulk. We want to develop a good long standing relationship with you, so that you have confidence in coming to us again or telling your friends/co-workers about us. Again, we want to offer the after sales support we would expect if we had made such a significant investment.

The proof of our dedication to an outstanding customer experience can be seen in our reviews, including an incredible 4.9 star rating in Google Reviews from 1000s of reviews.

We offer a range of frames to suit various requirements and budgets . Firstly you have a choice between electrical and manual adjustment standing desks. By far an electric frame is the most popular choice as this offers effortless adjustability. Where there is no easy access to power a manual crank-adjusted desk is an alternative choice.

Within electric frames we have 2-leg and 3-leg options. The 2-leg electric desk is our most popular option, though if you want more space a 3-leg or corner desk is a great choice. 

For the 2-leg electric desks we have our recently upgraded PRO+ frame known for its heavy-duty frame with unrivalled stability. Another option is our KLIK frame which has a special click in design which makes assembly a breeze. Finally we offer our cost effective LYFT frame, which provides outstanding value for money if you are on a budget.

All desk options come with a black and white frame option. Recently we have also introduced a stunning chrome frame option that is available exclusively on our PRO+ 2-leg electric standing desks.

The choice of desktop really is a matter of personal preference, budget considerations and what use you have. Our hard wearing melamine desktops (with multiple finishes to choose from), are the most common desktops in a commercial environment, given their durability and cost effectiveness.  

For those who value sustainability, bamboo is a great  option, as well as being great value and hard wearing.

We also offer a number of natural timber options including Acacia, Rubberwood, Oak, Pheasantwood and Walnut.  All of these options are sustainably sourced from FSC certified forests and provide a wide number of finishes to suit any office or home setting. 

Our most premium selection comes from our range of beautiful Australian timbers that have been sourced and manufactured locally by our artisan furniture maker.

We pride ourselves on offering market leading lifting capacity for our desks. In many cases our desks are rated for a weight over 30% more than our competitors. For example, our PRO+ 2-Leg electric desks are rated to 150kg as are our KLIK desks. On every desk product there is a Specifications tab which you can click onto to find out the exact weight rating and other information.

Our PRO+ Series desks are suitable for users 5’0” to 6' 8” tall, our KLIK Series desks for users 5’0” to 6' 6” tall and the LYFT desk suitable for users 5’3” to 6' 4” tall.

The PRO+ and KLIK are both premium standing desks backed with a 10 year warranty on the frame and electrics. The PRO+ desk is a new generation of our original desk that is widely considered the strongest standing desk on the market.   The PRO+ heavy-duty 41kg steel frame provides unrivalled stability, with its powerful dual motors providing rapid movement (40mm/sec).  

The KLIK features Danish design and movement components made by global leader Linak. To a side-by-side comparison table click here.

If you are looking for a different size and/or colour to our standard desktops we can customize the size of both our melamine and Australian desktop range.  

Contact us directly to discuss custom desktop options.

Grommet holes are holes made in the desk to allow easy passage of cables directly up through the desk and reduce the chance of messy or potentially hazardous cabling situations. We recommend that you have us drill the grommet holes for you at a small cost. Where we drill the grommet holes your 5-year desktop warranty is unaffected. You can check out our grommet hole products at the bottom of the Accessories page.

Our PRO+ 2-Leg electric desks have 2 motors, the KLIK desks have 1 motor and our PRO+ 3-Leg electric desks have 3 motors. What matters more than the number of motors is the quality and design of the electrics. A single motor desk with quality components can be much better than a dual motor desk with poor components.

We chose our desk frames to ensure you are getting a motor setup for each desk frame we sell that will give you many years of service. We are so confident that we back our motors with a 10-year warranty on PRO+ and KLIK, and 5-years on the LYFT frame.

UpDown Desk prides itself on selling quality desks that will perform as expected and last the distance.  

Are there cheaper desks available than the UpDown desk range? Yes, of course. Are they equal in quality? No, absolutely not. Comparing the UpDown Desk range to the likes of the bulk suppliers selling $200-$500 desks, is not comparing apples with apples.  Similarly you need to consider the materials of the desktops, with real hardwood tops obviously costing more than other cheaper materials.

The age old saying "you get what you pay for" stands completely true here. We've designed and sourced the best possible quality and structurally sound frames and quality to ensure our customers are happy, content and enjoy reliable sit to stand desks for many years to come.

We have various promotions throughout the year, many of which include discounts. The discount may be applied automatically to the product, where the original price is crossed out and a reduced price put in its place.  Please refer to our Sale Page for the latest offers.

As well as these cross-out discounts already on the product we issue some vouchers that can be entered in the checkout for discounts. For example, we offer a Welcome Discount when you subscribe to our emails. Voucher discounts are generally non-stackable, meaning you can use only one at a time.

Please contact our sales team at sales@updowndesk.com.au  if you are looking to purchase 5 or more desks and/or chairs and we may be able to offer a further volume discount.

We accept a wide range of payment methods directly at checkout such as Visa, Mastercard, American Express, Paypal, Apple Pay and Google Pay. We also have a Buy Now Pay Later option in Afterpay. Note that Afterpay is fully enabled on our site. To use Afterpay you will need to have set up an account with Afterpay first. The credit offered to you though Afterpay depends on their credit assessment of you - it is not limited by our store. In certain cases we also allow payment by EFT, especially if it is a business or bulk purchase

In general we require payment at the time you order your products. Exceptions will be made on a case by case basis by arrangement with us (contact our customer support) and generally only for bulk purchases.

All items listed on the website are in stock unless clearly marked otherwise. We occasionally pre-sell products when we are expecting a shipment soon. In this case there will be an obvious pre-order button that you need to click to add the products to your cart.

For most in stock products we ship the same business day as you place your order if the order is placed before noon. Typical delivery times are based on your location and can all be found on our Delivery page.

We keep you updated as your order progresses. We will send you a confirmation that we have received your order when it is placed and notify you when your order ships. Once your order has shipped you will receive tracking details which will allow you to see the progress of your order from the time it ships until it is delivered. If you are in metro Melbourne we will use our own drivers rather than a freight company and we will contact you to advise you of the expected delivery time.

The delivery cost depends on what product(s) you order and the quantity of them. We aim to keep our shipping costs low, with a flat rate for any given product Australia-wide.  If you buy a desk, any accessories you purchase with the desk ship for free. Full details of shipping costs can be found here.

All items listed on the website are in stock unless clearly marked otherwise. We occasionally pre-sell products when we are expecting a shipment soon. In this case there will be an obvious pre-order button that you need to click to add the products to your cart. All in-stock desks, UpDown chairs and accessories are dispatched the same business day for orders received before noon.

We aim to have all of our products delivered in perfect condition. In the event that a product you have ordered arrives damaged we will do our best to make things right for you, whether that is sending you a replacement or offering you compensation for the damage. Please get in contact with us at contact@updowndesk.com.au including details and pictures of the damage and how you would like us to get in contact with you to make things right.

Yes, we deliver to both residential and business addresses.

For larger commercial orders, we may use pallet freight to ensure your items are packed securely and delivered safely. This means your order will be carefully placed on a pallet and shipped using dedicated pallet freight services

The size and weights of the packaged desk are listed on the Specifications tab of each desk product.

Yes absolutely. Our warehouse is based in the suburb of Keysborough 3173 in Melbourne.

When you place your order, there will be an option to select 'Pickup'. After you've placed the order, we'll send you specific instructions regarding the pickup time and location.

Keep in mind this is only our warehouse location. We do not have a store front and there are no desks assembled for public viewing.

Our warehouse is open Monday to Friday between 9am and 3.30pm. We will email you instructions once your order has been processed

For our standing desks we have written and video assembly instructions. These can be found here. If you are in Metro Melbourne we do have a comprehensive installation service which can be selected as a “product” at the bottom of the Accessories page and paid for at a small fee when you checkout. We will then contact you to arrange a convenient time for the installation to be done.

The first place to check is our written and video assembly instructions, which can be found here. If you still have questions, reach out to us by phone on 1300 650 773, website live chat or email (contact@updowndesk.com.au) and we will do our best to assist you.

Your desk will come with all the tools needed to assemble your desk e.g. Allen Keys with the exception of a Phillips head screwdriver with a standard medium sized end (PH2). A power drill may also be useful if you have ordered a hardwood desk. Our desktops all come with either threaded screw holes or pre-drilled pilot holes to assist with assembly of the desk.

Assembly time varies depending on the product and how familiar you are with assembling furniture type products. A general guide would be 30 minutes for a PRO+ frame and as little as 5 minutes for the KLIK frame. This will also depend on whether you are also assembling a desktop and accessories with the frame. If you are looking for the simplest assembly, the KLIK desk may be the choice for you as it is designed to simply click together.

All of our desktops come with pre-drilled pilot holes or threaded screw holes. These will assist you with attaching your desktop to the frame. 

Please note that custom desktops may not come with pre-drilled holes.

Don’t panic! Most problems are easily fixed. Check out our troubleshooting guides here. If the troubleshooting guide does not resolve your problem then feel free to contact us and we will assist you.

UpDown Desk PRO+ and KLIK Series electric standing desk frames come with a 10 year warranty on the desk frame and all electric components (LYFT frames come with a 5 year warranty).  The UpDown office chairs also come with a 10 year warranty on all structural components.

Desktops come with a 5 year warranty. For accessories there is a 5 year warranty on all non-electrical accessories and a 3 year warranty on all electric accessories. For full warranty details see here.

A product may be returned for a refund (or exchange or store credit if that is chosen) where the 100 Day Money Back Guarantee applies or there is a warranty claim. The details of the 100 Day Money Back Guarantee can be found here and the details of our warranties here.