Delivery fees
Delivery fees are the same across all states and territories as set out below:
| 2 Leg Desks, All Desk Risers | $49.90 (1 Desk) $85.00 (2 Desks) $115.00 (3 Desks) $140.00 (4 Desks) Contact us for quote (5+ Desks) |
| 3 Leg Desks |
$59.90 (1 Desk) $110.00 (2 Desks) $165.00 (3 Desks) $200.00 (4 Desks) Contact us for quote (5+ Desks) |
| Office Chair | $35.00 Per Chair |
| Accessories |
$9.90 (1 Accessory) |
Note: Acoustic Desk Partitions are charged as per a 2-Leg desk.
Delivery time
| VIC, Melbourne | 2-5 Business Days # |
| VIC, Regional | 2-7 Business Days # |
| NSW/ACT/SA | 2-5 Business Days # |
| QLD | 3-7 Business Days # |
| NT/WA | 5-9 Business Days # |
| TAS | 5-9 Business Days # |
We ship Australia-wide with the same low rate applying for all States and Territories. Shipping fees charged for desks and desk risers are cheaper per unit the more desks that are bought.
# Note
- Office chairs are typically dispatched next day with standard transit times across Australia. Buro Tidal Mesh Back Chairs are made to order here in Australia, so have approximately a 7-10 day leadtime in addition to the delivery time.
- Converters may take 1 additional day for delivery beyond normal standing desk expected delivery times.
- We ship orders received before noon on the same day. Delivery times are indicative and are based on expected normal courier transit times. Delivery timeframes may be extended during peak periods such as EOFY, Black Friday and Christmas.
- The desk rates cover any accessories included in the same order.
- The shipping excludes bulk/commercial orders (more than 10 desks)
- Please contact us on contact@updowndesk.com.au for bulk order pricing.
Delivery process
We dispatch orders as soon as possible after your order has been placed. If you wish for your shipment to be delayed, please leave a note at checkout specifying the date you would like us to send out your items.
We always dispatch your order in full (unless contacted prior), but occasionally our delivery partners split up deliveries due to size constraints, such as a large desktop may need to be sent on a specialist truck. If you only receive part of your order, don't worry as the rest of it will almost certainly arrive the next business day. If you order both a desk and a chair these will be in separate deliveries.
Many courier companies have OHS and insurance policies where their drivers are unable to enter apartment buildings or houses, so most courier drivers will deliver to the main entrance or foyer and not to your fourth level apartment.
You will be provided with a tracking number once your order has been booked in for delivery, along with your courier company's contact details, if you need to reach out to them about your delivery
Shipping protection
Shipping Protection is provided at no additional cost. In the unlikely event that your product is damaged or goes missing in transit we will replace it at no charge.
Pick up of orders
If you live in Melbourne, you will have the option of picking up your order from our warehouse at 157 Indian Drive, Keysborough, VIC 3173. You will not be charged for pick up.
If you wish to pick up, please select the "pick up" option in your shopping cart. Alternatively, you can use the code "collect" at checkout. You will receive an email after ordering with pick up instructions.
Rural delivery & shipping costs
As you may expect, deliveries to rural or remote locations may take a little longer, but our delivery partners do their best to get your order to you as quickly as possible. In some cases, additional shipping fees may also apply for rural addresses. If this happens, a member of our team will be in touch to confirm any additional charges, and ensure you're happy to proceed or offer a cancellation if preferred.
Bulk order delivery fees
For larger or specially handled orders, pallet freight may be the safest and most secure shipping method. If your order requires pallet delivery, we’ll get in touch before dispatch to walk you through the options, confirm any additional charges, and ensure you're happy to proceed. For more details, please see our Bulk Pallet Freight Policy below.
Bulk pallet freight policy
For larger or heavier orders, we may use pallet freight to ensure your items are packed securely and delivered safely. This means your order will be carefully placed on a pallet and shipped using dedicated pallet freight services. In some cases, this option may come with additional costs. If so, we’ll get in touch before dispatch to walk you through the process and confirm any additional charges.
