100 Day Money Back Guarantee
Your 100 Day Money Back Guarantee applies to all PRO Series Electric and PRO Series Manual Standing Desks. It also applies to all Accessories. This means if you are not satisfied with one of these products for whatever reason you can return it for a full refund within 100 Days. We pay for the return postage.
- The 100 Day period begins from the day that your desk or accessory is delivered or picked-up.
- We will organise a return courier pick-up and email you shipping labels (at our cost).
- The products cannot be damaged or modified by the customer and must be returned in the original packaging materials (protective cardboard packers and plastic bags). We may make a reasonable deduction from the refunded amount if this is not the case. Drilling the required screw holes for the controller or cable tray, or changes by the UpDown Desk team (including drilled grommet holes) are not considered a modification and are covered by the 100 Day Money Back Guarantee.
- Only valid for the original purchaser.
- Refunds apply to the cost of the products only. Refunds will be processed when the product is returned to our warehouse. Installation fees and original shipping cost (if applicable) will not be refunded.
- Does not apply to custom products or to orders totalling 3 or more desks for the same purchaser / delivery location.
Custom Desktops & Chairs
As custom desktops and chairs are specifically made to order for you, we cannot accept exchanges or refunds on them. However, if there is a defect, it is covered under the warranty.
If you are having an issue with your desk and need help, please refer to our support page.
If you wish to return your desk, please CONTACT US.